Refund Policy

Last updated: [Date to be completed]

At Petit Baron™ , we are committed to providing you with high-quality products. If you are not completely satisfied with your purchase, here is our detailed refund policy.

1. Returns and exchanges

1.1 Withdrawal period

In accordance with current legislation, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to provide any justification.

1.2 Conditions of eligibility for return

To be eligible for a return or refund, the item must meet the following criteria:

  • Unworn, unwashed, and in perfect condition.
  • Returned in original packaging with all tags intact.
  • Accompanied by proof of purchase (invoice or order confirmation).

Exceptions:

  • Personalized or custom-made items (e.g. custom wedding suits) cannot be returned unless there is a manufacturing defect.
  • Promotional items are not eligible for refund unless defective.

2. Return process

2.1 How to return an item?

  1. Contact our customer service at [business email] or [phone number] to report your return.
  2. We will provide you with a return label or return address.
  3. Return the item within 14 days of notifying us of your intention to return the item.

2.2 Return costs

  • Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
  • We recommend using a tracked shipping service to avoid any issues.

3. Refunds

3.1 Reimbursement terms

  • Once the product is returned and inspected, we will notify you of the approval or rejection of your refund request.
  • If approved, the refund will be issued via the original payment method (credit card, PayPal, etc.) within 14 days of receipt of the returned product.

3.2 Non-reimbursement

We cannot refund:

  • Items damaged by misuse or improper care.
  • Items returned outside the authorized time frame.

4. Exchanges

We accept exchanges subject to availability. If you wish to exchange an item for another size or model, please contact our customer service.

5. Defective or damaged products

If you receive a defective or damaged item, please contact us immediately at [business email] with a description of the problem and supporting photos. We will either issue a replacement or refund at your option.

6. Contact

For any questions regarding our refund policy, you can contact us:

  • Email : [Professional Email]
  • Phone : [Phone number]
  • Address : [Full address]